18 Mar
Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
Boeing needs a clean sweep of its leadership that got the company into this mess; board and management.
[ read more ]
27 Jun
Medellín City Councilman Daniel Carvalho Talks To Me About The EPM Crisis, Medellín Governance & Colombia Unrest
City council member Daniel Carvalho has said enough is enough, and that the mayor’s mismanagement is putting Colombia’s second largest enterprise and Medellín’s single largest municipal revenue source at...
[ read more ]
Loren Moss is the publisher of Cognitive Business News
- Are We Focusing on Cost-Cutting at the Expense of CX Quality?2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
- Tracxn Deals of the Week for February 14: Sanas, Imperia, Dream and Others Receive FundingTracxn highlights notable deals in enterprise applications, employment innovation, IT outsourcing, BPO services, and cybersecurity.
- Tracxn Deals of the Week for February 7: Suger, Glim, Tines & Others Receive FundingThese notable Tracxn deals in enterprise apps, employment innovation, IT outsourcing, and cybersecurity.
Loren Moss is the publisher of Finance Colombia
- Exclusive Interview: Avianca’s Valeria Yglesias Discusses Big Changes to the LifeMiles ProgramYglesias explains how changes to the Lifemiles program are designed to focus on Avianca passengers instead of non-customers....
- During ANATO, JetSMART’s Victor Mejia Talks About The Airline’s Relationships With American Airlines, Indigo PartnersJetSMART discusses the airline's continued growth in Colombia, and commercial linkups with American Airlines....
- Illegal Migrant Flows Between Colombia & Panama Drop From 37,000 to under 500 in One YearMigrants are paying traffickers to travel from Panama towards Colombia, reversing migration routes....