05 Oct
Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...
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- on Location & Site Selection, Thought Leaders
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- Tracxn Deals of The Week: BotCity, Yodaplus, Caf & Others Receive FundingSeveral firms including FARx, Mycroft and AmplifAI secured funding for enterprise apps, IT outsourcing, and cybersecurity.
- Saúl Kattan of Internexa Discusses Bold Expansion into Colombia’s Cybersecurity and Connectivity MarketInterNexa launched a new SOC service combining AI, automation, and real-time analysis to boost cybersecurity and threat response.
- Scotiabank Sanctioned in Colombia After Data Leak of Over 700,000 ClientsFrom 2019-22, Ladino Molano sent over 400 encrypted files to his personal email, exposing data of 721,000 clients at Scotiabank Colpatria.
Loren Moss is the publisher of Finance Colombia
- Medellín’s Tourism Agency Targeting US Tour Operators Focused on Sustainable, Community-Centric TravelMedellín is seeking to encourage conscious and family-oriented tourism, and discourage those with more lascivious motives....
- Academic Study Reveals That A High Dependence By Colombian Cities On The Central Government Limits Fiscal AutonomyThe Javierana University study highlighted that Colombian municipalities depend upon the national government for roughly 50% of revenues....
- Avianca Group International Limited Reports $411 Million USD EBITDAR in Q3 2025Net income for the quarter was $101 million USD, an improvement from $72 million USD in Q3 2024....