03 Oct
How To Use IoT To Protect & Monitor Every Step Of Your Food Chain For Quality, Efficiency & Safety
Your food or beverage quality keeps your customers healthy and returning. One mistake, and not only do you lose customers, you may lose lives. Use technology such as IoT,...
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- BPrO’s 2025 CX Summit in Cartagena Continues to Grow as Latin America’s Most Important Event in CX & OutsourcingSeveral outsourcing firms won accolades in the 2025 CX Interaction Awards, while the event drew participants from around the globe.
- Capgemini to Acquire WNS for $3.3 billion USD to Increase Capabilities in Agentic AI-Powered OperationsThe stated goal of the acquisition is to combine Capgemini’s technology and consulting capabilities with WNS’s specialization in Digital BPO.
- GobbleCube, Usecure, Serve First & Others Receive FundingSeveral firms secured funding in the week of June 27 across Enterprise Applications, IT Outsourcing, and Cybersecurity sectors, per Tracxn.
Loren Moss is the publisher of Finance Colombia
- Mitchell Weiss of Harvard Business School Says Generative AI Can Empower Students and Shape Future LeadersAI can help entrepreneurs better understand customers, prototype products, market effectively, and manage teams efficiently....
- BPrO’s 2025 CX Summit in Cartagena Solidifies Its Place as Latin America’s Premier CX & BPO EventThe 2025 BPrO CX Summit in Cartagena broke records featuring global keynotes like Jeff Hancock and Doug Lipp....
- Sunwing Vacations Expands All-Inclusive Options for Canadian Travelers in San Andrés, ColombiaThe Quebec City to San Andrés route from December 2025 to April 2026 offers a chance to explore one of Colombia’s vibrant islands....