05 Dec
The Year Ahead In BPO, Shared Services & Global Delivery – 2017
2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- GobbleCube, Usecure, Serve First & Others Receive FundingSeveral firms secured funding in the week of June 27 across Enterprise Applications, IT Outsourcing, and Cybersecurity sectors, per Tracxn.
- ITPartners+, Decagon, Gatewatcher & Others Receive FundingSeveral firms including Zama, PMC secured funding from June 20 to June 26 in Enterprise Applications, IT Outsourcing, and Cybersecurity.
- Interview: Shelli Ryan of Ad Hoc Communication Explains Why Artificial Intelligence Without Strategy Is EmptyIn a world where content output is easier than pulling the lever of a slot machine, a real expert is needed to define the strategy for resonant storytelling and messaging.
Loren Moss is the publisher of Finance Colombia
- With World Class Physicians & Facilities, Colombia Continues to Lead as a Destination for Medical Tourism in Latin AmericaProjections estimate foreign patients will contribute $287 million USD/yr to the sector by 2027....
- Colombian Wholesale Food Supply Set Record Highs During May16 of 23 cities saw positive wholesale market growth, with Tibasosa up 67.8%, Manizales 29.2%, and Bogotá 8.4%, despite some declines....
- Bogotá Strengthens Meetings, Incentives, Conventions, and Exhibitions OfferingMICE tourism boosts local economies by attracting corporate and academic visitors, creating jobs & increasing spending....