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    05 Dec

    Retired McKinsey & BCG Partner Bill Matassoni’s Memoir is an Insightful, Entertaining Read

    Loren Moss just finished the recently released  “Marketing Saves The World by Bill Matassoni, a retired executive who made partner at both McKinsey Consulting and Boston Consulting Group (BCG).

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    22 Jun

    The Marketing Audit: Are Your Marketing Activities Aligned With Your Corporate Strategy?

    Our Marketing Audit examines over 32 separate variables as appropriate and relevant to your particular organization, and the end result is a set of actionable findings that help clearly...

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    15 Jun

    The Book “Extreme Ownership” Offers Great Lessons For Business, or Any Team Environment

    I was afraid this book was going to be hokey and a bunch of "rah-rah-rah" but it was really good. I will share or gift copies to my management...

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    10 Jun

    Finally A Versatile Soft Camera Case That Can Handle My Full Frame DSLR

    I purchased this rooCase, and am quite pleased. It is roomy, well constructed, has plenty of versatile pockets, and has its own little raincoat that folds out to protect...

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    21 May

    Everlife

    While a member of the editorial team at Write Stuff Books, I served as copy editor ensuring correct spelling, grammar & syntax on the reprint of this science fiction...

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    05 Jul

    Capgemini: Business Process Transformation to Deliver World Class Outcomes

    I was contracted to research and write this white paper for global BPO & consulting firm Capgemini.

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    28 Jun

    Download test site – pagina de prueba

    To download our sample content, please click here:  Podemos hacer contenidos audios, escritos, videos ilimitados disponibles para viajeros quien quieren descargarlos gratis a sus dispositivos para el vuelo…episodios, podcasts,...

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    27 Apr

    My Portable Duxtop Induction Cooktop Travels With Me on Extended Stays

    Often when I travel, there is either no cooking stove, or whatever is provided just sucks! I needed something powerful and portable, so 6 years ago I purchased this...

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    14 Feb

    2025 Standard Consulting Rates Released

    This policy simplifies accounting and billing for everyone and keeps the focus on the work to be done.

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    05 Dec

    The Year Ahead In BPO, Shared Services & Global Delivery – 2017

    2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...

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    29 Sep

    My Sennheiser In-Ear Stereo Headphones Were Too Fragile For The Real World. Here Is What I Replaced Them With

    I purchased these wired in-ear headphones by Sennheiser back in 2014. I have always been an audiophile and since I couldn’t try them before I purchased, I trusted the...

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    07 Apr

    Thomas Paine’s “The Age Of Reason” Is An Iconoclastic Classic

    Thomas Paine, a deist and one of the American founding revolutionaries after Ben Franklin invited him to immigrate to the restive colonies, in this book pillories organized religion. He...

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    05 Jan

    Mexico’s Innovative Hybrid Virtual Captive Business Model

    This is a paper I wrote in 2014 for research firm Nearshore Americas discussing Mexico's innovative "Hybrid Virtual Captive" business model, instituted to attract Asian outsourcing firms to set...

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    06 Sep

    Customer-Centricity Is No Longer Just For The Customer

    Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO

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    12 Aug

    ICT Pulse: Trinidad & Tobago Moving Up The Value Chain

    An in-depth review, by Loren Moss, of key strategies implemented by Trinidad and Tobago to position itself as a preferred investment location for business process outsourcing and shared services.

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    06 Aug

    Jamaica: It’s Not Just Beaches And Bauxite Anymore, But A Customer Contact Center & BPO Success Story

    Jamaica is making a dedicated effort to grow a domestic knowledge economy.

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    06 Aug

    Finance, Payments, Accounting: Don’t Choose Your Next Site Before Visiting Trinidad & Tobago

    Trinidad and Tobago has invested in ensuring that the quality of its primary and university education is world class. This has resulted in the highest Human Development rating of...

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    22 Apr

    This Gourmet Mandoline Is Light Enough For Travel But Tough Enough For Everyday Use

    I travel throughout the year, usually internationally. On longer stays, I like to take a few essentials with me such as my portable induction cooktop, my Henckels, and this...

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    05 Jan

    Latin America’s Role in Driving Americas-Centric Outsourcing & U.S. Competitiveness

    This is a presentation I researched, prepared & gave in 2013 for Connecticut-based research firm Nearshore Americas at an IBM event covering recent political and market developments and their...

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    17 Aug

    Why the CIO should care about the IBM-Apple Computer Linkup

    Last month, computer scions Apple & IBM announced a collaboration to develop and market over 100 mobile applications to run on Apple’s iOS operating system, and providing business solutions...

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    06 Aug

    Guyana Rum Takes Best in Class at 2014 Rum XP International Tasting Competition

    This year’s best in Class for the 19-21 year old aged rum category was Guayana’s El Dorado 21 Demerara Rum. The South American rum goes through a unique process,...

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    18 May

    Can A Simple Stapler Lead To A Happier Life?

    Well, maybe if it is this one. I purchased this Swingline Optima 40 not expecting much, just a good solid stapler. The last couple of staplers I purchased, cheaper...

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    23 Dec

    The year ahead in BPO – 2013

    Everyone has opinions on where business is headed this year. A lot of uncertainty was removed once the US election was behind us, and even though the BPO industry...

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