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	<title>Business Services &#8211; Loren Moss</title>
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		<title>Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX &#038; IT Sectors</title>
		<link>https://lorenmoss.com/sharmi-surianarain-of-harambee-talks-about-africas-untapped-potential-for-professional-talent-in-the-cx-it-sectors/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Fri, 31 May 2024 15:17:45 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Thought Leaders]]></category>
		<category><![CDATA[Africa]]></category>
		<category><![CDATA[African business]]></category>
		<category><![CDATA[African contact center]]></category>
		<category><![CDATA[African customer support]]></category>
		<category><![CDATA[African cx]]></category>
		<category><![CDATA[African it]]></category>
		<category><![CDATA[CCI]]></category>
		<category><![CDATA[cci global]]></category>
		<category><![CDATA[ethiopia]]></category>
		<category><![CDATA[europe]]></category>
		<category><![CDATA[Harambee Youth Employment Accellerator]]></category>
		<category><![CDATA[kenya]]></category>
		<category><![CDATA[martin roe]]></category>
		<category><![CDATA[Nairobi]]></category>
		<category><![CDATA[north america]]></category>
		<category><![CDATA[Rwanda]]></category>
		<category><![CDATA[Sharmi Surianarain]]></category>
		<category><![CDATA[south africa]]></category>
		<category><![CDATA[Tatu City]]></category>
		<category><![CDATA[workforce readiness]]></category>
		<category><![CDATA[youth employment]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=8416</guid>

					<description><![CDATA[Young aspiring professionals that matriculate through Harambee’s programs are ready and eager to compete on a global level for employment opportunities.]]></description>
		
		
		
			</item>
		<item>
		<title>Two New Books I&#8217;ve Edited Have Been Published: Intelligent Automation + Nearshore Site Selection</title>
		<link>https://lorenmoss.com/two-new-books-ive-edited-have-been-published-intelligent-automation-nearshore-site-selection/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Wed, 28 Jul 2021 18:53:39 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[Location & Site Selection]]></category>
		<category><![CDATA[artificial intelligence]]></category>
		<category><![CDATA[bahamas]]></category>
		<category><![CDATA[bpo]]></category>
		<category><![CDATA[choiceworx]]></category>
		<category><![CDATA[colombia]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[h2b]]></category>
		<category><![CDATA[intelligent automation]]></category>
		<category><![CDATA[irpa-ai]]></category>
		<category><![CDATA[josh bresler]]></category>
		<category><![CDATA[kearney shanahan]]></category>
		<category><![CDATA[mike engel]]></category>
		<category><![CDATA[motorcycle]]></category>
		<category><![CDATA[pwc]]></category>
		<category><![CDATA[robotics process automation]]></category>
		<category><![CDATA[rpa]]></category>
		<category><![CDATA[t.h. lee]]></category>
		<category><![CDATA[th lee]]></category>
		<category><![CDATA[the bahamas]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=8127</guid>

					<description><![CDATA[Though I had a mishap that set me back a few weeks, I want to share 2 of my latest works covering Intelligent Automation & Nearshore site selection!]]></description>
		
		
		
			</item>
		<item>
		<title>Investor Communications For Latin American &#038; Caribbean Enterprises</title>
		<link>https://lorenmoss.com/investor-communications-for-latin-american-caribbean-enterprises/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Mon, 05 Apr 2021 21:37:50 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Executive Insight]]></category>
		<category><![CDATA[Technology Consulting]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=8035</guid>

					<description><![CDATA[Unlike pure marketing or PR firms, for early-stage firms, we actually connect you to quantifiable investors. You can measure our results by the potential investors we are able to connect you with. F]]></description>
		
		
		
			</item>
		<item>
		<title>Infosys Shows Revenue Assurance Outsourcing May Be One Way To Beat The Coming Depression</title>
		<link>https://lorenmoss.com/infosys-shows-revenue-assurance-outsourcing-may-be-one-way-to-beat-the-coming-depression/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Wed, 27 May 2020 00:35:31 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Executive Insight]]></category>
		<category><![CDATA[account executive]]></category>
		<category><![CDATA[adobe]]></category>
		<category><![CDATA[anthony bourdain]]></category>
		<category><![CDATA[avid]]></category>
		<category><![CDATA[bankrupt]]></category>
		<category><![CDATA[billing questions]]></category>
		<category><![CDATA[bpo]]></category>
		<category><![CDATA[broke]]></category>
		<category><![CDATA[copa airlines]]></category>
		<category><![CDATA[creative cloud]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[dead]]></category>
		<category><![CDATA[died]]></category>
		<category><![CDATA[economic depression]]></category>
		<category><![CDATA[euphemisms]]></category>
		<category><![CDATA[gdp growth]]></category>
		<category><![CDATA[hurricane]]></category>
		<category><![CDATA[infosys]]></category>
		<category><![CDATA[insolvent]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[microsoft office]]></category>
		<category><![CDATA[midwest]]></category>
		<category><![CDATA[msft]]></category>
		<category><![CDATA[order to cash]]></category>
		<category><![CDATA[panama]]></category>
		<category><![CDATA[passed away]]></category>
		<category><![CDATA[printing money]]></category>
		<category><![CDATA[quantitative easing]]></category>
		<category><![CDATA[quote to cash]]></category>
		<category><![CDATA[rao]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[restructuring]]></category>
		<category><![CDATA[revenue assurance]]></category>
		<category><![CDATA[revenue assurance outsourcing]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[saas model]]></category>
		<category><![CDATA[salesman]]></category>
		<category><![CDATA[salesperson]]></category>
		<category><![CDATA[software as a service?]]></category>
		<category><![CDATA[subscription model]]></category>
		<category><![CDATA[youtube]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=7497</guid>

					<description><![CDATA[Vendors and service providers with a strong balance sheet and differentiated offerings like Infosys are poised to thrive as potential customers seek help]]></description>
		
		
		
			</item>
		<item>
		<title>A Few Leads (every month) For You</title>
		<link>https://lorenmoss.com/a-few-leads-every-month-for-you/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Thu, 07 May 2020 21:53:21 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Executive Insight]]></category>
		<category><![CDATA[Location & Site Selection]]></category>
		<category><![CDATA[b2b]]></category>
		<category><![CDATA[business development]]></category>
		<category><![CDATA[business intelligence]]></category>
		<category><![CDATA[corporate blog]]></category>
		<category><![CDATA[enterprise prospecting]]></category>
		<category><![CDATA[enterprise targets]]></category>
		<category><![CDATA[event marketing]]></category>
		<category><![CDATA[fdi]]></category>
		<category><![CDATA[foreign direct investment]]></category>
		<category><![CDATA[g2b]]></category>
		<category><![CDATA[lead generation]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[outsourced sales]]></category>
		<category><![CDATA[outsourcing]]></category>
		<category><![CDATA[quote to cash]]></category>
		<category><![CDATA[revenue assurance]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[unidotrak]]></category>
		<category><![CDATA[unidotrak business intelligence]]></category>
		<category><![CDATA[ups commercial]]></category>
		<category><![CDATA[webinars]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=7388</guid>

					<description><![CDATA[We can provide you with at least 10 phone meetings (one-to-one, not ineffective marketing webinars) per month with qualified enterprise targets. We have been doing this for the past 7 years and have gotten very good at it, developing a track record of success learning what works and what doesn’t.]]></description>
		
		
		
			</item>
		<item>
		<title>Now Is A Good Time To Review Your Business Insurance To Ensure Correct Coverage &#038; Lower Cost</title>
		<link>https://lorenmoss.com/now-is-a-good-time-to-review-your-business-insurance-to-ensure-correct-coverage-lower-cost/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Sat, 11 Apr 2020 17:42:38 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[bop]]></category>
		<category><![CDATA[business insurance]]></category>
		<category><![CDATA[business insurance costs]]></category>
		<category><![CDATA[business insurance illinois]]></category>
		<category><![CDATA[business insurance policy]]></category>
		<category><![CDATA[business insurance prices]]></category>
		<category><![CDATA[business insurance quotes]]></category>
		<category><![CDATA[business liability insurance]]></category>
		<category><![CDATA[commercial auto]]></category>
		<category><![CDATA[commercial liability insurance]]></category>
		<category><![CDATA[consultant liability insurance]]></category>
		<category><![CDATA[cpp]]></category>
		<category><![CDATA[directors and officers]]></category>
		<category><![CDATA[E & O insurance]]></category>
		<category><![CDATA[e and o insurance]]></category>
		<category><![CDATA[e&o insurance]]></category>
		<category><![CDATA[e&o insurance cost]]></category>
		<category><![CDATA[errors and omissions]]></category>
		<category><![CDATA[errors and omissions insurance]]></category>
		<category><![CDATA[errors and omissions insurance quote]]></category>
		<category><![CDATA[general liability]]></category>
		<category><![CDATA[general liability insurance]]></category>
		<category><![CDATA[hiscox]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[insurance for business liability]]></category>
		<category><![CDATA[insurance for small business]]></category>
		<category><![CDATA[liability insurance]]></category>
		<category><![CDATA[massage therapy insurance]]></category>
		<category><![CDATA[online commercial insurance]]></category>
		<category><![CDATA[personal trainer insurance]]></category>
		<category><![CDATA[personal training insurance]]></category>
		<category><![CDATA[photographer insurance]]></category>
		<category><![CDATA[photography insurance]]></category>
		<category><![CDATA[product liability]]></category>
		<category><![CDATA[professional liability insurance]]></category>
		<category><![CDATA[professional liability insurance for]]></category>
		<category><![CDATA[quote]]></category>
		<category><![CDATA[salon insurance]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business insurance]]></category>
		<category><![CDATA[small business insurance liability]]></category>
		<category><![CDATA[small business liability insurance]]></category>
		<category><![CDATA[workers compensation]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=7402</guid>

					<description><![CDATA[Now Is A Good Time To Review Your Business Insurance To Lower Cost & Ensure Correct Coverage]]></description>
		
		
		
			</item>
		<item>
		<title>Danger: Deep Rationalization Is Coming To Customer Contact, BPO &#038; Global Delivery</title>
		<link>https://lorenmoss.com/danger-deep-rationalization-is-coming-to-customer-contact-bpo-global-delivery/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Sun, 29 Mar 2020 19:41:51 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Executive Insight]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[amazon]]></category>
		<category><![CDATA[bpo]]></category>
		<category><![CDATA[business process outsourcing]]></category>
		<category><![CDATA[coronavirus]]></category>
		<category><![CDATA[covid-19]]></category>
		<category><![CDATA[covid19]]></category>
		<category><![CDATA[dana carvey]]></category>
		<category><![CDATA[depression]]></category>
		<category><![CDATA[door dash]]></category>
		<category><![CDATA[doordash]]></category>
		<category><![CDATA[george bush]]></category>
		<category><![CDATA[global delivery]]></category>
		<category><![CDATA[goldman sachs]]></category>
		<category><![CDATA[goldman sacks]]></category>
		<category><![CDATA[not prudent at this juncture]]></category>
		<category><![CDATA[outsourcing]]></category>
		<category><![CDATA[pandemic]]></category>
		<category><![CDATA[rappi]]></category>
		<category><![CDATA[rationalization]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[shared services]]></category>
		<category><![CDATA[softbank]]></category>
		<category><![CDATA[spanish flu]]></category>
		<category><![CDATA[uber eats]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=7209</guid>

					<description><![CDATA[Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.]]></description>
		
		
		
			</item>
		<item>
		<title>Bid Opportunity: National Electric Utility Needs Contact Center WFM / Quality Management System</title>
		<link>https://lorenmoss.com/bid-opportunity-national-electric-utility-needs-contact-center-wfm-quality-management-system/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Thu, 23 Jan 2020 17:32:10 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Technology Platforms]]></category>
		<category><![CDATA[advanced quality management]]></category>
		<category><![CDATA[aqm]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[caribbean]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[ip pbx]]></category>
		<category><![CDATA[lucelec]]></category>
		<category><![CDATA[pbx]]></category>
		<category><![CDATA[saint lucia electricity services]]></category>
		<category><![CDATA[st. lucia]]></category>
		<category><![CDATA[st. lucia electricity services]]></category>
		<category><![CDATA[unified communication]]></category>
		<category><![CDATA[wfm]]></category>
		<category><![CDATA[workforce management]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6893</guid>

					<description><![CDATA[The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their IP PBX.]]></description>
		
		
		
			</item>
		<item>
		<title>Meet Me Next Month at IAOP&#8217;s OWS 2.0</title>
		<link>https://lorenmoss.com/meet-me-next-month-at-iaops-ows-2-0/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Thu, 16 Jan 2020 22:27:04 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Events]]></category>
		<category><![CDATA[bpo]]></category>
		<category><![CDATA[business process outsourcing]]></category>
		<category><![CDATA[contact centers]]></category>
		<category><![CDATA[conventions]]></category>
		<category><![CDATA[debi hamill]]></category>
		<category><![CDATA[gbs]]></category>
		<category><![CDATA[iaop]]></category>
		<category><![CDATA[international association of outrourcing professionals]]></category>
		<category><![CDATA[international association of outsourcing professionals]]></category>
		<category><![CDATA[outsourcing]]></category>
		<category><![CDATA[outsourcing world summit]]></category>
		<category><![CDATA[ows]]></category>
		<category><![CDATA[ows20]]></category>
		<category><![CDATA[renaissance orlando]]></category>
		<category><![CDATA[shared services]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6826</guid>

					<description><![CDATA[The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet me there!]]></description>
		
		
		
			</item>
		<item>
		<title>Outsourcing Institute&#8217;s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA &#038; AI Delivery</title>
		<link>https://lorenmoss.com/outsourcing-institutes-frank-casale-talks-about-why-he-finds-medellin-ideal-for-nearshore-rpa-ai-delivery/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Mon, 06 Jan 2020 18:52:16 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Location & Site Selection]]></category>
		<category><![CDATA[Technology Platforms]]></category>
		<category><![CDATA[Thought Leaders]]></category>
		<category><![CDATA[artificial intelligence]]></category>
		<category><![CDATA[colombia]]></category>
		<category><![CDATA[dapi]]></category>
		<category><![CDATA[digital americas pipeline initiative]]></category>
		<category><![CDATA[frank casale]]></category>
		<category><![CDATA[institute for robotics process automation]]></category>
		<category><![CDATA[irpa-ai]]></category>
		<category><![CDATA[medellin]]></category>
		<category><![CDATA[outsourcing institute]]></category>
		<category><![CDATA[ruta-n]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6749</guid>

					<description><![CDATA[Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.]]></description>
		
		
		
			</item>
		<item>
		<title>The Evolution of The North American Consumer &#8211; CX Outsourcers Mindshare</title>
		<link>https://lorenmoss.com/the-evolution-of-the-north-american-consumer-cx-outsourcers-mindshare/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Mon, 06 Jan 2020 17:04:21 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Location & Site Selection]]></category>
		<category><![CDATA[Presentations & White Papers]]></category>
		<category><![CDATA[amazon reviews]]></category>
		<category><![CDATA[argentine]]></category>
		<category><![CDATA[audiophile]]></category>
		<category><![CDATA[best buy]]></category>
		<category><![CDATA[better business bureau]]></category>
		<category><![CDATA[blue apron]]></category>
		<category><![CDATA[booking sites]]></category>
		<category><![CDATA[cnet]]></category>
		<category><![CDATA[conde nast]]></category>
		<category><![CDATA[consumer reports]]></category>
		<category><![CDATA[cx outsourcers]]></category>
		<category><![CDATA[cxo]]></category>
		<category><![CDATA[cxoutsourcers]]></category>
		<category><![CDATA[destin]]></category>
		<category><![CDATA[digital first]]></category>
		<category><![CDATA[digital native]]></category>
		<category><![CDATA[dominican]]></category>
		<category><![CDATA[drone delivery]]></category>
		<category><![CDATA[emarketer]]></category>
		<category><![CDATA[ethnicity]]></category>
		<category><![CDATA[fish]]></category>
		<category><![CDATA[fish & wildlife]]></category>
		<category><![CDATA[fish and wildlife]]></category>
		<category><![CDATA[fishing]]></category>
		<category><![CDATA[flagship event]]></category>
		<category><![CDATA[great lakes]]></category>
		<category><![CDATA[home multi purpose robot]]></category>
		<category><![CDATA[hunting]]></category>
		<category><![CDATA[instagram]]></category>
		<category><![CDATA[jcpenney]]></category>
		<category><![CDATA[kohls]]></category>
		<category><![CDATA[las vegas]]></category>
		<category><![CDATA[lcv]]></category>
		<category><![CDATA[lifetime customer value]]></category>
		<category><![CDATA[macys]]></category>
		<category><![CDATA[mail order meals]]></category>
		<category><![CDATA[mall]]></category>
		<category><![CDATA[massachussetts]]></category>
		<category><![CDATA[mexicanpuerto rican]]></category>
		<category><![CDATA[mexico]]></category>
		<category><![CDATA[mindshare group]]></category>
		<category><![CDATA[mississippi]]></category>
		<category><![CDATA[mp3]]></category>
		<category><![CDATA[netflix]]></category>
		<category><![CDATA[new media]]></category>
		<category><![CDATA[nielsen]]></category>
		<category><![CDATA[niewman lab]]></category>
		<category><![CDATA[north american consumer]]></category>
		<category><![CDATA[nunavut]]></category>
		<category><![CDATA[ohio]]></category>
		<category><![CDATA[online retail]]></category>
		<category><![CDATA[podcasting]]></category>
		<category><![CDATA[podcasts]]></category>
		<category><![CDATA[proximity based marketing]]></category>
		<category><![CDATA[quebec]]></category>
		<category><![CDATA[race]]></category>
		<category><![CDATA[radios owned in home]]></category>
		<category><![CDATA[restaurant critics]]></category>
		<category><![CDATA[rural lifestyle]]></category>
		<category><![CDATA[sears]]></category>
		<category><![CDATA[share of ear]]></category>
		<category><![CDATA[sharing economy]]></category>
		<category><![CDATA[shopping mall]]></category>
		<category><![CDATA[smart watches]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[tiny house]]></category>
		<category><![CDATA[traditional media]]></category>
		<category><![CDATA[traverl agent]]></category>
		<category><![CDATA[tripadvisor]]></category>
		<category><![CDATA[tv viewing trends]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[urbanization]]></category>
		<category><![CDATA[walmart]]></category>
		<category><![CDATA[white]]></category>
		<category><![CDATA[wildlife]]></category>
		<category><![CDATA[yelp]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6719</guid>

					<description><![CDATA[I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the customer experience practitioner? What to do about those changes? How to adapt?]]></description>
		
		
		
			</item>
		<item>
		<title>Sample International Site Selection Report For Private Client Internal Use</title>
		<link>https://lorenmoss.com/sample-international-site-selection-report-for-private-client-internal-use/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Mon, 06 Jan 2020 15:40:02 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Location & Site Selection]]></category>
		<category><![CDATA[Presentations & White Papers]]></category>
		<category><![CDATA[bpo]]></category>
		<category><![CDATA[commercial real estate]]></category>
		<category><![CDATA[jamaica]]></category>
		<category><![CDATA[jampro]]></category>
		<category><![CDATA[kingston]]></category>
		<category><![CDATA[knutsford]]></category>
		<category><![CDATA[lease negotiation]]></category>
		<category><![CDATA[mandeville]]></category>
		<category><![CDATA[montego bay]]></category>
		<category><![CDATA[portmore]]></category>
		<category><![CDATA[realty]]></category>
		<category><![CDATA[shared services]]></category>
		<category><![CDATA[site selection]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6693</guid>

					<description><![CDATA[In 2017 a client contracted with me to conduct confidential site selection research in Jamaica. I was to identify suitable potential BPO/shared services sites, and residences for key management.]]></description>
		
		
		
			</item>
		<item>
		<title>The Roles of Design, Creativity &#038; Ownership in Creating The Customer Experience</title>
		<link>https://lorenmoss.com/key-ingredients-for-successful-cx/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Mon, 06 Jan 2020 15:17:14 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Presentations & White Papers]]></category>
		<category><![CDATA[adobe]]></category>
		<category><![CDATA[avianca]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[cx]]></category>
		<category><![CDATA[cx challenge]]></category>
		<category><![CDATA[design studio]]></category>
		<category><![CDATA[econsultancy]]></category>
		<category><![CDATA[internet of things]]></category>
		<category><![CDATA[iot]]></category>
		<category><![CDATA[iqpc]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[mobile cx]]></category>
		<category><![CDATA[sales force]]></category>
		<category><![CDATA[southwest]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6687</guid>

					<description><![CDATA[I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.]]></description>
		
		
		
			</item>
		<item>
		<title>Implementing Effective Platforms for New Payment Method Inclusion</title>
		<link>https://lorenmoss.com/implementing-effective-platforms-for-new-payment-method-inclusion/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Mon, 06 Jan 2020 14:50:16 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Financial Guidance]]></category>
		<category><![CDATA[Presentations & White Papers]]></category>
		<category><![CDATA[Technology Platforms]]></category>
		<category><![CDATA[account servicing]]></category>
		<category><![CDATA[accounting]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[atm]]></category>
		<category><![CDATA[bank of america]]></category>
		<category><![CDATA[biometrics]]></category>
		<category><![CDATA[branch office]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[compliance]]></category>
		<category><![CDATA[demographics]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[emerging channel]]></category>
		<category><![CDATA[esmarfon]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[firewall]]></category>
		<category><![CDATA[harvard business school]]></category>
		<category><![CDATA[integrated tracking]]></category>
		<category><![CDATA[iqpc]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[latam]]></category>
		<category><![CDATA[latin america]]></category>
		<category><![CDATA[lcv]]></category>
		<category><![CDATA[money transfers]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[p2p]]></category>
		<category><![CDATA[payment channels]]></category>
		<category><![CDATA[payment methods]]></category>
		<category><![CDATA[payment metyhods]]></category>
		<category><![CDATA[remote deposit capture]]></category>
		<category><![CDATA[skype]]></category>
		<category><![CDATA[sms]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[web chat]]></category>
		<category><![CDATA[website]]></category>
		<category><![CDATA[whatsapp]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6680</guid>

					<description><![CDATA[I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this keynote session on Creating New Channels for Customer Attendance, and Implementing Effective Platforms for New Payment Method Inclusion]]></description>
		
		
		
			</item>
		<item>
		<title>Shortlisting Your Biometrics Vendors</title>
		<link>https://lorenmoss.com/shortlisting-your-biometrics-vendors/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Mon, 06 Jan 2020 14:11:16 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Presentations & White Papers]]></category>
		<category><![CDATA[Technology Platforms]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[biometrics]]></category>
		<category><![CDATA[domain expertise]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[geographic footprint]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6672</guid>

					<description><![CDATA[I was the conference chair and gave this presentation along with one other (Takeaways from Biometrics Implementation for Financial Services in Latin America) at the 2016 Biometrics in Banking & Financial Services symposium in New York.]]></description>
		
		
		
			</item>
		<item>
		<title>Takeaways from Biometrics Implementation for Financial Services In Latin America</title>
		<link>https://lorenmoss.com/takeaways-from-biometrics-implementation-for-financial-services-in-latin-america/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Mon, 06 Jan 2020 13:59:16 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Financial Guidance]]></category>
		<category><![CDATA[Presentations & White Papers]]></category>
		<category><![CDATA[Technology Platforms]]></category>
		<category><![CDATA[biometrics]]></category>
		<category><![CDATA[brasil]]></category>
		<category><![CDATA[brazil]]></category>
		<category><![CDATA[colombia]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[iqpc]]></category>
		<category><![CDATA[latin america]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6662</guid>

					<description><![CDATA[I was the conference chair and gave this presentation along with one other (Shortlisting Your Vendors) at the 2016 Biometrics in Banking & Financial Services symposium in New York.]]></description>
		
		
		
			</item>
		<item>
		<title>Considering doing business in Latin America or the Caribbean?</title>
		<link>https://lorenmoss.com/considering-doing-business-in-latin-america-or-the-caribbean/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Sun, 29 Dec 2019 11:15:32 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Location & Site Selection]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[caribbean]]></category>
		<category><![CDATA[consulting]]></category>
		<category><![CDATA[due dilligence]]></category>
		<category><![CDATA[finance colombia]]></category>
		<category><![CDATA[finance tnt]]></category>
		<category><![CDATA[interpreters]]></category>
		<category><![CDATA[latin america]]></category>
		<category><![CDATA[logistics]]></category>
		<category><![CDATA[trade show]]></category>
		<category><![CDATA[translation]]></category>
		<category><![CDATA[translators]]></category>
		<category><![CDATA[transportation]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=1833</guid>

					<description><![CDATA[Leverage the expertise & on-the-ground experience of Loren Moss to ensure a successful mission! The publisher of Finance Colombia, Finance TnT and other business journals, Loren Moss, backed by an experienced multinational team of professionals stands ready to place our over 15 years of in-country experience at your disposal to help you accomplish your goals, […]]]></description>
		
		
		
			</item>
		<item>
		<title>Gustavo Tasner is Appointed as Atento&#8217;s new Chief Operating Officer</title>
		<link>https://lorenmoss.com/gustavo-tasner-is-appointed-as-atentos-new-chief-operating-officer/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Thu, 31 Oct 2019 19:58:10 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[atento]]></category>
		<category><![CDATA[atto]]></category>
		<category><![CDATA[bpo]]></category>
		<category><![CDATA[capgemini]]></category>
		<category><![CDATA[carlos lopez abadia]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[gustavo tasner]]></category>
		<category><![CDATA[nearhsoring]]></category>
		<category><![CDATA[nearshore]]></category>
		<category><![CDATA[nyse:atto]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=1797</guid>

					<description><![CDATA[Atento S.A. (NYSE: ATTO), a large regional provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, today announced the appointment of Gustavo Tasner as Chief Operating Officer and a member of the Executive Committee, effective November 1, 2019.  Mr. Tasner will report directly to Atento’s Chief Executive Officer Carlos López-Abadía. Mr. Tasner will focus […]]]></description>
		
		
		
			</item>
		<item>
		<title>Capgemini: Business Process Transformation to Deliver World Class Outcomes</title>
		<link>https://lorenmoss.com/capgemini-business-process-transformation-to-deliver-world-class-outcomes/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Thu, 06 Jul 2017 01:13:31 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Presentations & White Papers]]></category>
		<category><![CDATA[bpo]]></category>
		<category><![CDATA[bpopen]]></category>
		<category><![CDATA[business process outsourcing]]></category>
		<category><![CDATA[business process transformation]]></category>
		<category><![CDATA[cap gemini]]></category>
		<category><![CDATA[capgemini]]></category>
		<category><![CDATA[gem]]></category>
		<category><![CDATA[gem maturity assessment]]></category>
		<category><![CDATA[global enterprise model]]></category>
		<category><![CDATA[global process model]]></category>
		<category><![CDATA[governance]]></category>
		<category><![CDATA[lean six sigma]]></category>
		<category><![CDATA[organizational best practices]]></category>
		<category><![CDATA[shared services]]></category>
		<category><![CDATA[shared services center]]></category>
		<category><![CDATA[technology lever]]></category>
		<category><![CDATA[validation session]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6630</guid>

					<description><![CDATA[I was contracted to research and write this white paper for global BPO & consulting firm Capgemini.]]></description>
		
		
		
			</item>
		<item>
		<title>The Year Ahead In BPO, Shared Services &#038; Global Delivery &#8211;  2017</title>
		<link>https://lorenmoss.com/the-year-ahead-in-bpo-shared-services-global-delivery-2017/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Mon, 05 Dec 2016 23:59:22 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Executive Insight]]></category>
		<category><![CDATA[accounting outsouricng]]></category>
		<category><![CDATA[alexa]]></category>
		<category><![CDATA[amazon]]></category>
		<category><![CDATA[ammunition]]></category>
		<category><![CDATA[artificial intelligence]]></category>
		<category><![CDATA[as a service]]></category>
		<category><![CDATA[asia pacific]]></category>
		<category><![CDATA[aws]]></category>
		<category><![CDATA[bangalore]]></category>
		<category><![CDATA[bpa]]></category>
		<category><![CDATA[bpo]]></category>
		<category><![CDATA[business process automation]]></category>
		<category><![CDATA[busy-work]]></category>
		<category><![CDATA[cala]]></category>
		<category><![CDATA[caribbean and latin america]]></category>
		<category><![CDATA[chatbots]]></category>
		<category><![CDATA[chinese monetary policy]]></category>
		<category><![CDATA[cryptocurrencies]]></category>
		<category><![CDATA[everest group]]></category>
		<category><![CDATA[fao]]></category>
		<category><![CDATA[finance and accounting outsourcing]]></category>
		<category><![CDATA[fortune 1000]]></category>
		<category><![CDATA[fte]]></category>
		<category><![CDATA[great britain]]></category>
		<category><![CDATA[guadalajara]]></category>
		<category><![CDATA[infosys]]></category>
		<category><![CDATA[it outsourcing]]></category>
		<category><![CDATA[ito]]></category>
		<category><![CDATA[latin american]]></category>
		<category><![CDATA[legal support outsourcing]]></category>
		<category><![CDATA[lendstreet]]></category>
		<category><![CDATA[moneygram]]></category>
		<category><![CDATA[nearshoring]]></category>
		<category><![CDATA[offshoring]]></category>
		<category><![CDATA[outsourcers]]></category>
		<category><![CDATA[philippines]]></category>
		<category><![CDATA[president]]></category>
		<category><![CDATA[roboadviasors]]></category>
		<category><![CDATA[robotics process automation]]></category>
		<category><![CDATA[rpa]]></category>
		<category><![CDATA[ruta-n]]></category>
		<category><![CDATA[tata consulting service]]></category>
		<category><![CDATA[tcs]]></category>
		<category><![CDATA[trinidad & tobago]]></category>
		<category><![CDATA[trump]]></category>
		<category><![CDATA[uk]]></category>
		<category><![CDATA[united kingdom]]></category>
		<category><![CDATA[usa]]></category>
		<category><![CDATA[western union]]></category>
		<category><![CDATA[xi jing ping]]></category>
		<category><![CDATA[xi jinping]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6611</guid>

					<description><![CDATA[2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have all conspired to ensure that no matter what sector one works in, there will be no more “business as usual.” Rise of the machines In 2016, […]]]></description>
		
		
		
			</item>
		<item>
		<title>Mexico&#8217;s Innovative Hybrid Virtual Captive Business Model</title>
		<link>https://lorenmoss.com/mexicos-innovative-hybrid-virtual-captive-business-model/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Wed, 06 Jan 2016 00:31:38 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Location & Site Selection]]></category>
		<category><![CDATA[Presentations & White Papers]]></category>
		<category><![CDATA[hybrid virtual captive]]></category>
		<category><![CDATA[impact sourcing]]></category>
		<category><![CDATA[india]]></category>
		<category><![CDATA[mexico]]></category>
		<category><![CDATA[nearshoring]]></category>
		<category><![CDATA[offshoring]]></category>
		<category><![CDATA[rural sourcing]]></category>
		<category><![CDATA[shared services]]></category>
		<category><![CDATA[usa]]></category>
		<category><![CDATA[virtual captive]]></category>
		<category><![CDATA[white paper]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6615</guid>

					<description><![CDATA[This is a paper I wrote in 2014 for research firm Nearshore Americas discussing Mexico's innovative "Hybrid Virtual Captive" business model, instituted to attract Asian outsourcing firms to set up nearshore subsidary operations in Mexico to service North American & European clients. The Hybrid Virtual Captive model provided several operational, legal and tax advantages for foreign firms considering Mexico as a growth location for service delivery.]]></description>
		
		
		
			</item>
		<item>
		<title>Customer-Centricity Is No Longer Just For The Customer</title>
		<link>https://lorenmoss.com/customer-centricity-is-no-longer-just-for-the-customer/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Sun, 06 Sep 2015 18:04:38 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Executive Insight]]></category>
		<category><![CDATA[48 laws of power]]></category>
		<category><![CDATA[adobe flash]]></category>
		<category><![CDATA[android]]></category>
		<category><![CDATA[apache]]></category>
		<category><![CDATA[b2b]]></category>
		<category><![CDATA[b2c]]></category>
		<category><![CDATA[brick & mortar]]></category>
		<category><![CDATA[byod]]></category>
		<category><![CDATA[carfax]]></category>
		<category><![CDATA[chrome]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[connected security]]></category>
		<category><![CDATA[contact centers]]></category>
		<category><![CDATA[customer centricity]]></category>
		<category><![CDATA[customerized]]></category>
		<category><![CDATA[deloitte]]></category>
		<category><![CDATA[disrupt or be disrupted]]></category>
		<category><![CDATA[enterprise car rental]]></category>
		<category><![CDATA[forbes]]></category>
		<category><![CDATA[foursquare]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[html5]]></category>
		<category><![CDATA[internet of things]]></category>
		<category><![CDATA[ios]]></category>
		<category><![CDATA[jetplue]]></category>
		<category><![CDATA[lamp]]></category>
		<category><![CDATA[marriott hotels]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[microsoft silverlight]]></category>
		<category><![CDATA[music sales]]></category>
		<category><![CDATA[mysql]]></category>
		<category><![CDATA[php]]></category>
		<category><![CDATA[rfid]]></category>
		<category><![CDATA[robert greene]]></category>
		<category><![CDATA[satellite technology]]></category>
		<category><![CDATA[showrooming]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[supply chain]]></category>
		<category><![CDATA[the cloud is not enough]]></category>
		<category><![CDATA[tripadvisor]]></category>
		<category><![CDATA[windows mobile]]></category>
		<category><![CDATA[zappos]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6741</guid>

					<description><![CDATA[Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO]]></description>
		
		
		
			</item>
		<item>
		<title>Latin America&#8217;s Role in Driving Americas-Centric Outsourcing &#038; U.S. Competitiveness</title>
		<link>https://lorenmoss.com/latin-americas-role-in-driving-americas-centric-outsourcing-u-s-competitiveness/</link>
		
		<dc:creator><![CDATA[Loren Moss]]></dc:creator>
		<pubDate>Tue, 06 Jan 2015 00:43:11 +0000</pubDate>
				<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Location & Site Selection]]></category>
		<category><![CDATA[Presentations & White Papers]]></category>
		<category><![CDATA[argentina]]></category>
		<category><![CDATA[china]]></category>
		<category><![CDATA[coca cola]]></category>
		<category><![CDATA[coviden]]></category>
		<category><![CDATA[hewlett packard]]></category>
		<category><![CDATA[latin america]]></category>
		<category><![CDATA[obamacare]]></category>
		<category><![CDATA[outsourcing]]></category>
		<category><![CDATA[ryan llc]]></category>
		<category><![CDATA[stevens institute of technology]]></category>
		<category><![CDATA[wfaria consulting]]></category>
		<guid isPermaLink="false">https://lorenmoss.com/?p=6624</guid>

					<description><![CDATA[This is a presentation I researched, prepared & gave in 2013 for Connecticut-based research firm Nearshore Americas at an IBM event covering recent political and market developments and their effect on nearshore outsourcing activity. At the time, there were some policy decisions taken by the Obama Administration that affected outsourcing activity in both positive and […]]]></description>
		
		
		
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