Blog News

28 Mar

Deloitte’s Duleesha Kulasooriya Tells Me How The Orange Economy Can Be A Force For Social Inclusion.

Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to...

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27 Mar

3+ Great Reads / Listens While You’re Contemplating The Pandemic

Here are a few book recommendations to read or listen to while you have downtime during the Coronavirus pandemic. These are some of my personal favorites that I think...

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26 Mar

Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic

The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.

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20 Mar

Join me to discuss socio-political factors in the development and renovation of hydroelectric plants

Join me in my upcoming webinar to discuss hydroelectric power investment opportunities in Latin America.

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18 Mar

Will The Rush To Telework Lead To The Irreversible Rise Of Branded Real Estate?

What is Branded Real Estate? I caught up with the country’s leading expert on the phenomenon and principal of the Luft research consultancy Luke Bujarski to discuss its impact,...

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12 Mar

Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic

Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some...

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12 Mar

10 ways to move business development forward this spring amidst travel cancellations & contagion fears.

My upcoming events just got cancelled, what about yours? Here are some things we can do instead

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09 Feb

The Cali Marriott Is A Sensible Albeit Pricy Business Travel Option

I had the occasion to stay recently at the Marriott in Cali, Colombia. A business hotel popular for events, and the designated hotel for multiple airlines’ staff travel. I...

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09 Feb

JetBlue Enhances Americas Connectivity With New Routes Between NY & Guyana, Guadeloupe, Guatemala City

US Low Cost Carrier (LCC) JetBlue has begun flights between New York's JFK and the French Caribbean island of Guadeloupe. In April, the airline begins flights between JFK and...

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08 Feb

I Flew Ultra Low Cost Carrier Viva Air From Medellín To Cali, Colombia. Here’s How It Went

Viva Air is an option worth considering for Colombian domestic and regional travel.

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27 Jan

Updated Industry Research Calendar Released: 2020-2021

Research analyst & publisher Loren Moss has released his calendar on upcoming public research through 2020 & 2021.

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25 Jan

The Last Reason To Fly Avianca Just Crashed & Burned

Avianca once had sterling service. But now, suffering from bad credit and embroiled in drama, they seem to be taking out their frustration on customers. They can’t compete on...

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23 Jan

Bid Opportunity: National Electric Utility Needs Contact Center WFM / Quality Management System

The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their...

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22 Jan

The Rum Renaissance Festival In Miami Continues In Its 12th Year, Honoring The Literal Spirit Of The Caribbean

The 12th annual Miami Rum Renaissance Festival continues the tradition with a two day grand tasting event in Coral Gables on May 15 and 16, 2020 and I hope...

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21 Jan

Seedstars Shines A Much-Needed Spotlight on Emerging Markets At Seedstars Summit In Lausanne, Switzerland

The 7th edition of the Seedstars Summit event, Seedstars 2020 will occur in Lausanne, Switzerland from March 30 to April 3rd, 2020.

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20 Jan

Interview: Ram Charan Explains To Me How A Future-Back Approach Leads To The Attacker’s Advantage

Ram shared his insights with me on several topics, from how Colombia can make the quantum leap from a resource based economy to a knowledge based economy, to digital...

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16 Jan

Meet Me Next Month at IAOP’s OWS 2.0

The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet me there!

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16 Jan

Join Me At This Year’s Enterprise Connect in Orlando

When the Enterprise Connect Exhibit Hall opens its doors on March 30, attendees will have the chance to see the latest and greatest products from UC and collaboration industry players big...

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09 Jan

Where’s Carlos (Ghosn)?

One of the most powerful global CEOs is now an international fugitive. Imagine yourself in his position for a moment. What would you have done?

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09 Jan

CRISPR & Customer Experience; or AI & “Food For Thought” (turnips, no doubt!)

What if using your genetic profile and CRISPR, a vendor could engineer a new fruit to be uniquely delicious for your taste buds?

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09 Jan

The Donald & The Ayatollahs — My Analysis of The Current US-Iran Conflict & its Ramifications

Donald Trump just blew up Iran’s General Qasem Soleimani. “And then what happens?” Who wins and who loses? Here's my analysis at this point in time.

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06 Jan

Outsourcing Institute’s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA & AI Delivery

Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.

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06 Jan

The Evolution of The North American Consumer – CX Outsourcers Mindshare

I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...

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06 Jan

How to Fight Fraud in Emerging Payment Methods Without Frustrating Your Customers

I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this workshop on How to Fight Fraud in Emerging Payment Methods Without Frustrating...

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06 Jan

Sample Site Selection Client Briefing: Colombia, Dominican Republic, Jamaica

This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.

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06 Jan

Sample International Expansion Location Options Site Selection Report For Private Client Internal Use

This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.

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06 Jan

Sample International Site Selection Report For Private Client Internal Use

In 2017 a client contracted with me to conduct confidential site selection research in Jamaica. I was to identify suitable potential BPO/shared services sites, and residences for key management.

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06 Jan

The Roles of Design, Creativity & Ownership in Creating The Customer Experience

I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.

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06 Jan

Implementing Effective Platforms for New Payment Method Inclusion

I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this keynote session on Creating New Channels for Customer Attendance, and Implementing Effective...

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06 Jan

Research Report: Comparison of Investment Incentives, Mexico, Colombia, US Southern States

This is a report my team and I were commissioned to research and present comparing the corporate benefits and investment incentives offered by governments through their IPAs

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