Blog News

25 Jan

The Last Reason To Fly Avianca Just Crashed & Burned

Avianca once had sterling service. But now, suffering from bad credit and embroiled in drama, they seem to be taking out their frustration on customers. They can’t compete on...

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23 Jan

Bid Opportunity: National Electric Utility Needs Contact Center WFM / Quality Management System

The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their...

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22 Jan

The Rum Renaissance Festival In Miami Continues In Its 12th Year, Honoring The Literal Spirit Of The Caribbean

The 12th annual Miami Rum Renaissance Festival continues the tradition with a two day grand tasting event in Coral Gables on May 15 and 16, 2020 and I hope...

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21 Jan

Seedstars Shines A Much-Needed Spotlight on Emerging Markets At Seedstars Summit In Lausanne, Switzerland

The 7th edition of the Seedstars Summit event, Seedstars 2020 will occur in Lausanne, Switzerland from March 30 to April 3rd, 2020.

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20 Jan

Interview: Ram Charan Explains To Me How A Future-Back Approach Leads To The Attacker’s Advantage

Ram shared his insights with me on several topics, from how Colombia can make the quantum leap from a resource based economy to a knowledge based economy, to digital...

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16 Jan

Meet Me Next Month at IAOP’s OWS 2.0

The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet me there!

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16 Jan

Join Me At This Year’s Enterprise Connect in Orlando

When the Enterprise Connect Exhibit Hall opens its doors on March 30, attendees will have the chance to see the latest and greatest products from UC and collaboration industry players big...

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09 Jan

Where’s Carlos (Ghosn)?

One of the most powerful global CEOs is now an international fugitive. Imagine yourself in his position for a moment. What would you have done?

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09 Jan

CRISPR & Customer Experience; or AI & “Food For Thought” (turnips, no doubt!)

What if using your genetic profile and CRISPR, a vendor could engineer a new fruit to be uniquely delicious for your taste buds?

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09 Jan

The Donald & The Ayatollahs — My Analysis of The Current US-Iran Conflict & its Ramifications

Donald Trump just blew up Iran’s General Qasem Soleimani. “And then what happens?” Who wins and who loses? Here's my analysis at this point in time.

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06 Jan

Outsourcing Institute’s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA & AI Delivery

Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.

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06 Jan

The Evolution of The North American Consumer – CX Outsourcers Mindshare

I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...

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06 Jan

How to Fight Fraud in Emerging Payment Methods Without Frustrating Your Customers

I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this workshop on How to Fight Fraud in Emerging Payment Methods Without Frustrating...

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06 Jan

Sample Site Selection Client Briefing: Colombia, Dominican Republic, Jamaica

This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.

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06 Jan

Sample International Expansion Location Options Site Selection Report For Private Client Internal Use

This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.

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06 Jan

Sample International Site Selection Report For Private Client Internal Use

In 2017 a client contracted with me to conduct confidential site selection research in Jamaica. I was to identify suitable potential BPO/shared services sites, and residences for key management.

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06 Jan

The Roles of Design, Creativity & Ownership in Creating The Customer Experience

I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.

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06 Jan

Implementing Effective Platforms for New Payment Method Inclusion

I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this keynote session on Creating New Channels for Customer Attendance, and Implementing Effective...

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06 Jan

Research Report: Comparison of Investment Incentives, Mexico, Colombia, US Southern States

This is a report my team and I were commissioned to research and present comparing the corporate benefits and investment incentives offered by governments through their IPAs

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06 Jan

Shortlisting Your Biometrics Vendors

I was the conference chair and gave this presentation along with one other (Takeaways from Biometrics Implementation for Financial Services in Latin America) at the 2016 Biometrics in Banking...

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06 Jan

Takeaways from Biometrics Implementation for Financial Services In Latin America

I was the conference chair and gave this presentation along with one other (Shortlisting Your Vendors) at the 2016 Biometrics in Banking & Financial Services symposium in New York.

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05 Jan

Unidotrak Web Business Intelligence – Real Time Lead Tracking for Sales, Marketing & Monitoring

On average less than 2% of visitors to your corporate website will interact in some way that identifies the visitor. That leaves about 98% of your visitors unidentified unless you...

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05 Jan

Trinidad & Tobago Breaks Through Into Top Tier of Global Services Destinations

I prepared this special report for the Trinidad & Tobago International Financial Centre, Trinidad & Tobago's Investment Promotion Agency (IPA) for the financial sector.

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05 Jan

Short Term Threats & Opportunities In The Colombian Petroleum Sector

This is a session I researched, prepared & conducted in Spanish for the 2019 Colombia Oil & Gas Congress in Bogotá. The important industry event was attended by key...

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05 Jan

Research & Coverage For Emerging Companies

You are familiar with my work and that of my team through our business and investment publications like Finance Colombia, Finance Americas and Cognitive Business News. Before launching publications for the investing and...

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05 Jan

Critical Support for Investment Promotion Agencies

Many of my engagements are with government Investment Promotion Agencies (IPAs) designed to help you increase Foreign Direct Investment (FDI). There are many different types of engagements and different...

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05 Jan

Physical Asset Due Diligence Supports Your Decision & Protects Your Investment

Analyst & researcher Loren Moss has launched a physical asset due diligence, compliance and verification practice to service the investment community, including investment banks, private equity firms, law firms,...

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05 Jan

Foreign Investors: I Bet You Are Probably Overlooking These 6 Colombian Cities…At Your Own Peril

Colombia’s economy continues to grow, and the country attracts more foreign direct investment every year. Just this October, over a billion US dollars in FDI was announced at investment...

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04 Jan

Soundpeats May Be The Best Bluetooth Headphones You Have Never Heard Of

I needed a replacement for my frail wired in-ear headphones by Sennheiser that didn’t last more than five uses. I travel a lot and I like to travel light....

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04 Jan

Hernando De Soto’s “The Mystery of Capital” Answers Why Markets Seem to Work in Some Places But Not Others

Hernando DeSoto provides an interesting account on 3 levels of the successes and failures of the free enterprise system. On one hand he reveals the hidden wealth in the...

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