Category: Executive Insight

My own analysis and attempt to answer the most important question of all: “And then what happens?”

29 Mar

Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery

Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...

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12 Mar

Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic

Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some...

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12 Mar

10 ways to move business development forward this spring amidst travel cancellations & contagion fears.

My upcoming events just got cancelled, what about yours? Here are some things we can do instead

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27 Jan

Updated Industry Research Calendar Released: 2020-2021

Research analyst & publisher Loren Moss has released his calendar on upcoming public research through 2020 & 2021.

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09 Jan

Where’s Carlos (Ghosn)?

One of the most powerful global CEOs is now an international fugitive. Imagine yourself in his position for a moment. What would you have done?

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09 Jan

CRISPR & Customer Experience; or AI & “Food For Thought” (turnips, no doubt!)

What if using your genetic profile and CRISPR, a vendor could engineer a new fruit to be uniquely delicious for your taste buds?

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09 Jan

The Donald & The Ayatollahs — My Analysis of The Current US-Iran Conflict & its Ramifications

Donald Trump just blew up Iran’s General Qasem Soleimani. “And then what happens?” Who wins and who loses? Here's my analysis at this point in time.

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05 Jan

Short Term Threats & Opportunities In The Colombian Petroleum Sector

This is a session I researched, prepared & conducted in Spanish for the 2019 Colombia Oil & Gas Congress in Bogotá. The important industry event was attended by key...

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05 Jan

Physical Asset Due Diligence Supports Your Decision & Protects Your Investment

Analyst & researcher Loren Moss has launched a physical asset due diligence, compliance and verification practice to service the investment community, including investment banks, private equity firms, law firms,...

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28 Sep

Cato Institute Survey: Trump Pushes Democrats Towards Socialism

My favorite think-tank, the libertarian Cato Institute has come out with a survey that both reveals concerns and shows some optimism when it comes to US voter attitudes on...

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21 Sep

Letter from Loren for September, 2019

The thing that has been on my mind quite a bit recently is the apparent impending recession. We are very long in the traditional business cycle, with the last...

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14 Feb

2020 Standard Consulting Rates Released

This policy simplifies accounting and billing for everyone and keeps the focus on the work to be done.

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05 Dec

The Year Ahead In BPO, Shared Services & Global Delivery – 2017

2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...

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06 Sep

Customer-Centricity Is No Longer Just For The Customer

Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO

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17 Aug

Why the CIO should care about the IBM-Apple Computer Linkup

Last month, computer scions Apple & IBM announced a collaboration to develop and market over 100 mobile applications to run on Apple’s iOS operating system, and providing business solutions...

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23 Dec

The year ahead in BPO – 2013

Everyone has opinions on where business is headed this year. A lot of uncertainty was removed once the US election was behind us, and even though the BPO industry...

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